Refund policy

Return & Refund Policy

Effective Date: 18/03/2026

At BuyViro , we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition

  • The product must be returned with original packaging, tags, and accessories

  • Proof of purchase (order ID or invoice) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 5 days of receiving your order

  • Return requests made after this period may not be accepted

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • If approved, your refund will be processed to your original payment method

  • Refunds will be completed within 7 working days

4. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items (subject to availability)

  • If you wish to exchange a product, please contact us at rsplp23@gmail.com Exchanges are processed only after the original item is received and verified

5. Damaged or Defective Products

  • If you receive a damaged, defective, or wrong product, please contact us within [1 DAYS] of delivery

  • Share clear photos/videos of the issue for faster resolution

  • We will arrange a replacement or full refund at no extra cost

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products (not due to our error)

  • Items without original packaging or tags

  • Personal care or hygiene products (if applicable)

  • Products marked as “Non-Returnable” on the product page

7. Return Shipping Costs

  • For defective, damaged, or incorrect items → we cover return shipping

  • For all other returns → return shipping costs may be borne by the customer

  • Shipping charges (if any) are non-refundable unless the return is due to our error

8. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation may not be possible, and the return policy will apply

9. Contact Us

For any return or refund queries, feel free to contact us:

📧 Email: rsplp23@gmail.com